Store Policies

Please note that these policies apply ONLY to purchases made on this website. If you purchased from us on Etsy, Amazon, or eBay, we are subject to the specific return policy on each platform. Please contact us for assistance.


Production & Shipping

  • We make our products to-order. Please allow 1-5 business days for your order to be shipped. Business days are typically Monday through Friday, excluding holidays.
  • Production may take longer if:
    • We are communicating with you about your order.
    • We do not have sufficient information to complete the order.
    • Shipping carrier holidays delay shipment of the order.
  • FREE STANDARD SHIPPING on all domestic orders. We ship via USPS and UPS carriers. Standard shipping times vary from 2-6 business days.
  • IF YOU NEED YOUR ORDER BY A CERTAIN DATE, please contact us BEFORE ordering and we will let you know if we are able to accommodate your request with expedited shipping and/or rush production.  Additional fees may apply.
  • We are NOT responsible for:
    • Lost, damaged, or marked delivered items that do not arrive.
    • Delays in shipping times. Once the item ships, it is the shipping carrier’s responsibility to deliver it in a timely manner.
  • INTERNATIONAL SHIPPING may take up to 2-5 weeks.
  • If we receive a package back from the shipping carrier due to the address provided being undeliverable, you (the customer) will be responsible for shipping costs for the second shipment to the correct address.


  • We may accept cancellations BEFORE item(s) have shipped. After item(s) have shipped, it will be considered a return if you still want to cancel the order. Restocking fees may apply.

Exchange & Return Policy

  • We may accept exchanges and returns under the following conditions:
    • The item(s) are in brand new condition. No damages, use, or wear.
    • The item(s) are packaged securely with all packaging materials included.
    • You return the items within 7 days of the delivery date.
  • Shipping costs for exchanges or returns are your (the customer’s) responsibility.
  • For returns, restocking fees may apply.
  • Instructions for exchanges & returns:
    • Contact us via email at regarding the item(s) you’d like to exchange or return.
    • If the exchange/return is approved, we will invoice you for the costs to exchange/return. Once you complete the invoice, we will email you a prepaid return label.
    • When returning your item(s), please package the item(s) securely with all packaging materials included. Once the exchange/return has shipped, please send us the tracking number so we can confirm.  Depending on the item(s) being returned, the exchange/return may need to be inspected upon arrival.
    • Once the exchange/return has been processed, we will issue your refund (minus restocking fees if applicable) or ship your exchange.

Issues With Your Order

  • We are NOT responsible for issues with the shipping carrier, including:
    • Lost, damaged, or marked delivered items. 
    • Delays in shipping times. Once the item ships, it is the shipping carrier’s responsibility to deliver it in a timely manner.
  • Defective items: If an item is defective, please email photos to so we can verify.  For defective item(s), we will provide replacement(s) and cover all shipping costs.

Final Sale Items

All customized items are final sale, including, but not limited to:

  • Custom branding irons
  • Custom cowboy monogram branding irons
  • Custom horseshoe boot racks
  • Other custom orders